FAQs

When is the order deadline?

The weekly order cut-off for all Foodtogether Aotearoa Co-Ops, Grocer and Pop-Ups is midday Tuesday for same week pick-up or delivery.

If you have a subscription the payment will come out of your account on Sunday for delivery or pick-up the following week.

Do you offer delivery?

Yes. We currently offer delivery on Auckland's North Shore & Hamilton selected areas from Monday - Friday. You can see where we deliver to by using the postcode button at the top of our website. Orders close 12pm each day for next day delivery, sorry no weekend deliveries available.

Delivery is charged at a flat rate of $10.99

What size box should I get?

Generally our Māra Box is a good size for 1-2 people, the Kai Box for 2-3 people, and the Whanau Box for 3-4 people.

How do I know what is in the boxes each week?

Each hub normally advertises the upcoming box contents via their Facebook page or an email newsletter.

What if I have allergies or special requirements?

Write down any special requirements in the notes section when placing your order, and we'll see what we can do for you.

What happens if I can't collect my order?

Please contact your hub coordinator if you can't collect your order, and they may be able to hold it for you. If the hub does not hear from you, unclaimed orders will be donated to a food bank.

Why can't everyone order grocery or meat items?