Terms and Conditions

    Welcome to the Foodtogether.co.nz website. Please read the terms and conditions carefully. By using Foodtogether.co.nz you are agreeing to the terms and conditions laid out below.

    Purchases and deliveries

    We work hard to get your order to you within our stated delivery times and days, however cannot guarantee delivery on time. We are not liable for any mis-deliveries due to incorrect addresses being provided. We reserve the right to accept or refuse orders for any reason.
    We can’t absolutely guarantee supply of all produce listed due to market and environmental factors beyond our control. However we will always provide equivalent replacement item(s) to the full value when unable to fulfil the online list.
    Failure to pay for a box does not necessarily mean your delivery will be cancelled. You must cancel your delivery and not rely on non-payment as a form of cancellation.

    Credit Card payments

    Payments are processed through Paypal and incur a 6% transaction fee. Any credit card details stored for recurring payments are done so on the Paypal system. No credit card information is stored by us and we are PCI compliant. Payments must be received before an order can be dispatched.

    Online payments

    Online payments are processed via POLI and must be provided with your order ID in the reference field. We take no responsibility for online payments made that cannot be traced to a customer. Online payments must be received prior to an order’s dispatch.

    Cancellation policy

    Due to the perishable nature of our products we are unable to accept cancellations or make amendments within 24h of stated delivery time.
    Refunds
    If you are unhappy with any of our produce please notify us within 24 hours of delivery, so we can find a solution. If the issue cannot be resolved and we can’t deliver a replacement item we will credit or refund the payment for the unsatisfactory item(s).

    Outstanding Debt

    If you incur any outstanding debts we will in the first instance try to recover the outstanding monies through our own internal recovery process. Failing this, your debt will be transferred to Baycorp for collection. Baycorp fees will be added to your debt and you will be required to pay for collection costs. To do this we would disclose your personal information to Baycorp.

    Disclaimers

    We try to guarantee the accuracy of all information in this website however this website is provided on an “as is” and “as available” basis without any endorsement or representation made and we make no warranties of any kind in relation to the Foodtogether.co.nz website. We make no warranty that the Foodtogether.co.nz site will operate on your computer free from errors with no loss of information when transmitting data through the Foodtogether.co.nz website or server. All information on this site can be changed at any time without notification. Foodtogether.co.nz offers no warranty that the use of this site will not result in the “infection” of computers with internet based contamination such as, but not restricted to viruses or “Trojan Worms”.
    Foodtogether NZ reserves the right at anytime, without notice to modify, suspend or terminate operation of this site, block users from accessing the site or to interrupt the operation of the site.

    Limitation of Liability

    Except where prohibited by law, National Incubation Centre Ltd trading as Foodtogether NZ will not be liable for any indirect, consequential, exemplary, incidental or punitive damages.
    Personal and password details
    You are entirely responsible for maintaining the confidentiality of your personal details at all times, including credit card and any personal account details. You agree to notify Foodtogether NZ immediately of any discretion or unauthorized use of your personal details.
    If insufficient personal information is not supplied, or is not satisfactory to us, then we reserve the right to refuse an application to register to use Foodtogether.co.nz.

    Collection of information

    We collect personal information for the purposes of:
    a) processing your registration application
    b) processing and delivery of your orders
    c) enforcing any legal or other rights we may have against you in any manner that we see fit
    d) sending you any advertising or promotional material
    e) enhancing the Foodtogether.co.nz shopping experience

    Collection from other sources

    By using us, Foodtogether.co.nz you also authorise us to collect personal information about you from any other source available to us including, but not limited to, credit referral agencies and your bank (present and past).

    Website analysis tools

    Foodtogether.co.nz uses Google analytics to collect information by placing a small piece of code on each page which counts the statistics. This non personal information gained is aggregated by Google Analytics and enables us to measure activity within our website which in turn is used to improve the online customer experience..

    Emails sent to Foodtogether.co.nz registered shoppers may include code that measures email response and click through activity.

    And finally, disclosure.

    We may disclose your personal information to:
    a) our employees
    b) research or marketing firms
    c) credit referral agencies

    Any personal information that you provide to us through Foodtogether.co.nz will be collected and held by us or on our behalf. We have taken many steps, from both technical and systems perspectives, to ensure that customers information is well protected.

    Your Right of Access

    You have the right to access and seek correction of your personal information held by us. This is easiest updated in the My Account page or you can email us at info@foodtogether.co.nz

    You assume total responsibility for the use of this site.