Frequently Asked Questions
If you have a question the answer might be below. If you can't find what you're looking for feel free to send us a message!
I can't work out how to purchase products from the website - help!
We’ve done our best to make the new foodtogether.co.nz website as user friendly as possible however we’re aware some of our customers may be a little confused with some of the processes.
We’ve put together the following guide which shows how to make a purchase, manage your cart and add coupon codes at checkout.
If you still have problems after reading this guide please feel free to send us a message!
Where do we deliver?
During the coronavirus lockdown, Foodtogether is only doing delivery services. Unfortunately, at present we are unable to do rural deliveries however we’re working with our courier partners to increase our delivery radius and hope to have a solution for this shortly.
At the moment we can deliver within 25km of most major towns or cities in New Zealand including
- New Plymouth
- Palmerston North
- Wellington [NEW]
- Dunedin [NEW]
- Raglan (Pick Up Only)
If you’re having trouble selecting your delivery address in our checkout screen, we still might be able to deliver to you. It’s best you email email@example.com so we can check on your specific address.
I'm missing products in my box
Each week we publish our box contents on the www.foodtogether.co.nz website however occasionally an item gets missed in the packing process. While this is rare occurrence, if it does happen please let us know by emailing firstname.lastname@example.org so we can work with you to resolve the issue.
When do I receive my order?
Foodtogether works on a weekly cycle. Orders each week close on a Monday at midnight for a Thursday delivery. Due to COVID-19 and the high demand for couriers some deliveries are running late and may be made on a Friday instead of a Thursday.
If you have special delivery instructions make sure you include them in the order.
My box has arrived but the fruit and veggies are damaged or bruised.
We’re so sorry that the quality of the produce isn’t up to standard. We’re working to implement our own delivery fleet however at the moment we are dependant on our courier partner to deliver your box intact.
If you feel the box contents have been damaged or bruised in transit please email email@example.com and we’ll work with you to sort out a suitable solution. We want every customer to have a great experience with Foodtogether so we’ll work hard to rectify this for you.
My box hasn't shown up - what can I do?
We’re sorry to hear that. Unfortunately our delivery service is dependent on our courier partners and we’re working with them to get your orders out even faster but every now and then there is a hiccup in the system.
Orders each week are packed on a Wednesday and shipped out by couriers on a Thursday (except for Raglan who receive theirs on a Wednesday). Sometimes this can be delayed by a day but if your order has not arrived on schedule we want to help.
As a first step – please email us at firstname.lastname@example.org along with our order number so we can look it up in our system. If the box has disappeared in transit we are happy to issue you a voucher for a replacement box or a full refund.